When you are in contact with us

Go directly to:

• Contact through our answer service
• Contact by phone
• Subscribe to our newsletter
• Event registrations
• Streaming of events
• Surveys/Data Collection
• Public hearings
• Access requirements in public documents
• Media inquieries

Contact through our answer service

You can get in touch with us by filling out a contact form provided by ServiceNow. You can either log in with BankID or with your username and password or use our open form.

We process your personal data in order to process and respond to the relevant request. This can be your name, email address, phone number, place of work and what you choose to enter in the pre-registration request. If you log in/create a user, we also process information from your user profile. This can be, for example, user ID, which organisation you are affiliated with and messages you have sent us earlier.

Our legal basis for processing this is Article 6(1)(e) of the General Data Protection Regulation, which gives us the authority to process data that is necessary for the exercise of a public authority vested in the Research Council.

We would like to point out that, as a general rule, the requests should not contain sensitive personal information about you or others. If the request nevertheless contains such data, our legal basis for processing is Article 9 (2) (a) of the General Data Protection Regulation.

Contact by phone 

When you call us, your request and contact information will be noted. Your phone number will be registered automatically. If we are unable to respond to the request by phone, we will ask for your email address in order to be able to respond afterwards. You may also be asked for your name and the name of the company/organisation you represent, which is optional to provide.

If you have previously been in contact with us and have a registered user in our systems, your contact information will already be stored and appear in our systems automatically.

Our legal basis for processing this is Article 6(1)(e) of the General Data Protection Regulation, which gives us the authority to process data that is necessary for the exercise of a public authority vested in the Research Council.

Subscribe to our newsletter

You can subscribe to electronic newsletters from the Research Council, Nysgjerrigper and Forskningsdagene. In order to be able to send emails to the right recipients, we need to save your email address.

The basis for processing is your consent to receive our newsletter, cf. GDPR Article 6 (1) (a).

You do not need to give us any other information, but you can choose to do so if you wish. If you wish to cancel your subscription, you can easily do so by unsubscribing on the website or via a link in the newsletter itself.

The Research Council, Nysgjerrigper and Forskningsdagene use Microsoft Dynamics 365 Customer Insights – Journeys (hereinafter referred to as the CRM system) to manage and send out newsletters and similar information. Data about newsletter subscribers is stored in the CRM system. The purpose of the processing of personal data is to maintain and update contact information.

The personal data we use to send newsletters will be deleted as soon as you cancel your subscription.

Event registration

In connection with registrations for various events , we use an electronic registration solution from Dynamics 365 Customer Insights – Journeys and Checkin.

The information you are asked to provide when registering will be stored so that the Research Council can manage registration, participation and evaluation of the event afterwards. In some cases, it may be relevant to obtain information about your specific needs, such as food allergies or other health conditions.

Data from the registration is also stored in the Research Council's CRM system. The purpose of the processing of personal data is, including but not limited to, maintaining and updating contact information, mapping and analysis activities and events that we can offer users of the system. 

The legal basis for processing personal data in connection with events is your consent, cf. Article 6 (1) (a) of the GDPR. If you provide information about food allergies or other health conditions, the basis for processing is also your consent, cf. GDPR Article 9 (2) (a).

Consent can be withdrawn by contacting us.

Streaming of events

For streaming of events, we use Teams, Zoom, Quickchannel or YouTube. Your use of these features is subject to the privacy policies of the companies providing them.

The purpose of the processing of your personal data is to be able to carry out the event. In connection with streaming, we process information such as name, email address, telephone number, place of work, job title and audio and video recordings.

The Research Council's legal basis for the use of your personal data for this purpose is your consent, cf. GDPR Article 6 (1) (a).

Surveys/Data Collection

We use Customer Voice in connection with conducting external surveys and other data collection from users of our services. We use Microsoft Forms for internal research.

We also use Verian AS as a supplier of and data processor for the surveys among the users of our services. Your answers will be available for Verian AS, and only in anonymised form available for the Research Council. The Data Processor deletes your response when the agreement to conduct a survey has ended, and at the latest within two years.

Answering surveys is voluntary, and the recipient can easily opt out of receiving such surveys in the future.

In order to be able to send out electronic inquiries about question surveys, we process names and email addresses. We collect this personal data from our personal register of users of our services, our register of subscribers to newsletters, and also from our events that have consented to this and the CRM system.

The legal basis for processing in connection with the survey is your consent, cf. Article 6 (1) (a) of the GDPR.

Public hearings 

The hearing system is the Research Council's tool for carrying out public hearings that are in accordance with the instructions for the hearing case. The Research Council handles the following personal data in the system: mandatory information is your name, your email address and your IP address. It is optional to share your workplace and position with us. Hearing requests are public information and we publish them continuously on forskningsradet.no. Therefore, you should not include any other personal information in your response. After the hearing process is concluded, we compare the statements in a report for further consideration.

Hearing results will be stored for the future. We archive it together with the information you have registered about yourself when submitting. If you have submitted a request by mistake, want to withdraw it or want to change something, you can contact us. You can see your hearing requests on udir.no (search word is "høyringar") for three years after the deadline. After three years, they are no longer available on our website, but you can request access.

The processing of your personal data is based on GDPR Article 6 (1) (e), which is necessary for the exercise of official authority vested in the Research Council, cf. Forskrift om vedtekter for Norges forskningsråd - Lovdata.

Access requirements in public documents

When we receive requests for access to public documents, we release personal data in accordance with the Freedom of Information Act and the Public Administration Act. We have special security measures and routines to protect sensitive information in the archive that especially applies to sensitive personal data.

We are required to make our public records available to the public on the internet via public electronic records journal (OEP)/eInnsyn. Section 7 of the Freedom of Information Regulations, cf. Section 6, fourth paragraph, specify certain types of information that should not be disclosed by public records and records that are published online. Personal names are not searchable in OEP/eInnsyn after the entry is more than one year old.

Media inquiries

If you contact the Research Council as a journalist, we would like you to contact us by email or phone. Through the email, we collect your name, email address, place of work and telephone number.

The purpose of the processing of personal data is to follow up on your request. Your contact details will be stored as part of the email.

Our legal basis for processing this is Article 6 (1) (f) of the General Data Protection Regulation, which gives us the right to process data that is necessary to have contact with journalists and to respond to media requests.